Responsible Gaming

Gaming Should Be Entertainment, Not Income

At 1win, we believe that online gaming should be an enjoyable form of entertainment only. It is important to understand that gambling should never be viewed as a way to earn money or solve financial problems. Always gamble within your means and only with money you can afford to lose.

Responsible gaming is a shared responsibility between players and operators. We are committed to providing a safe and fair gaming environment for all our users in India.

Age Verification

In India, the legal age to participate in online gaming is 18 years or older. We strictly enforce age verification at registration and during account verification processes.

If you are under 18 years of age, you are not permitted to access or use 1win's services. It is your responsibility to ensure you meet the legal requirements in your jurisdiction before registering.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Chasing losses: Trying to win back money you have lost by gambling more
• Hiding gambling activity: Concealing the amount of time or money spent gaming from family or friends
• Loss of control: Being unable to stick to predetermined time or money limits
• Neglecting responsibilities: Prioritizing gaming over work, studies, or personal relationships
• Using gaming to escape: Gambling to relieve stress, anxiety, depression, or other negative emotions
• Increasing stakes: Needing to bet more money to achieve the same level of excitement
• Failed attempts to quit: Repeatedly trying and failing to reduce or stop gaming
• Financial problems: Borrowing money or going into debt to fund gambling
• Mood changes: Becoming irritable or anxious when unable to gamble

If you recognize any of these signs in your behavior, please seek help immediately.

Self-Help Tools & Responsible Gaming Features

1win provides several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Establish a maximum amount you are willing to lose within a set timeframe
• Reality Checks: Receive periodic reminders about how long you have been gaming and how much you have spent
• Time-Out/Break: Take a break from gaming for a set period without closing your account
• Self-Exclusion: Voluntarily exclude yourself from accessing 1win for a minimum of 6 months or longer

You can access these tools through your account settings. We encourage you to use them as part of your responsible gaming strategy.

Support Organizations & Resources

If you are struggling with problem gambling, help is available. The following organizations provide support and resources:

India

• All India Gaming Federation (AIGF): Information and resources on responsible gaming practices in India
• National Mental Health Programme (NMHP): Free mental health support including for gambling-related issues through government channels

International Organizations

• GamCare (UK): www.gamcare.org.uk – Free, confidential gambling support and counseling
• GamStop (UK): www.gamstop.co.uk – National self-exclusion scheme for online gambling operators
• Gambling Help Online (Australia): www.gamblinghelponline.org.au – Free online counseling and information
• Responsible Gambling Council (Canada): www.responsiblegambling.org – Research and resources on responsible gaming
• National Council on Problem Gambling (USA): www.ncpgambling.org – Helpline: 1-800-522-4700
• Bundeszentrale für gesundheitliche Aufklärung (Germany): Information and support for problem gambling in German-speaking regions

These organizations offer confidential support, counseling, and resources at no cost. Do not hesitate to reach out if you need help.

Need Help?

If you or someone you know is struggling with problem gambling, please seek help immediately. There is no shame in asking for support—many people face gambling challenges, and recovery is possible with proper help.

Contact a support organization today using the resources listed above. Your well-being is important to us.

Remember: Gambling should be fun. If it stops being fun, it's time to stop.